Terms and Conditions

​General Information

• Wags & Paws is a pet food brand offering high-quality, natural pet treats.

• We reserve the right to modify or update these Terms at any time. It is your responsibility to review them periodically.

Eligibility

• To use our website and services, you must be at least 18 years old or have parental/guardian consent.

• By placing an order, you confirm that all details provided are accurate.

​Product Information & Pricing

• We strive to display accurate product descriptions, ingredients, and pricing. However, errors may occur.

• Prices are subject to change without prior notice.

• We reserve the right to modify or discontinue any product without liability.

Orders & Payments

• All orders placed through our website are subject to acceptance. We reserve the right to refuse or cancel any order at our discretion.

• Payment must be completed through our approved payment methods.

• In case of failed transactions, refunds (if applicable) will be processed as per our Refund Policy.

​Subscription Plans

• Our subscription services allow users to receive pet treats at a discounted price.

• Subscribers can modify, pause, or cancel their plans as per the terms outlined in the Subscription Policy.

• We reserve the right to alter or terminate subscription benefits at any time.

Shipping & Delivery

• We aim to deliver products within the estimated timeline. However, delivery delays may occur due to unforeseen circumstances.

• Customers are responsible for providing accurate shipping information.

• For detailed shipping information, please refer to our Shipping Policy.

​Returns & Refunds

• Returns and refunds are subject to our Return & Refund Policy.

• Perishable goods, opened packages, and used items are not eligible for returns.

• If a product is damaged or defective upon delivery, customers must report the issue within 24 hours with proof (images/videos).

Loyalty & Rewards Program

• Points earned through purchases, referrals, or reviews can be redeemed as per our Rewards Policy.

• Wags & Paws reserves the right to modify or discontinue the rewards program without notice.

Intellectual Property

• All website content, including text, graphics, logos, and images, is the property of Wags & Paws and is protected under the Indian Copyright Act, 1957.

• Unauthorized use, reproduction, or distribution of our content is strictly prohibited.

User Conduct

• Users must not engage in unlawful activities, including but not limited to fraud, abuse, or misuse of services.

• Any violation of these terms may result in termination of access to our services.

Limitation of Liability

• Wags & Paws shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use of our products or website.

• We do not guarantee that our website will be error-free or uninterrupted.

Privacy & Data Protection

• We value your privacy. Our data collection, storage, and usage practices are governed by our Privacy Policy.

• We comply with the Information Technology Act, 2000, and the Personal Data Protection Bill, 2019.

​Dispute Resolution & Governing Law

• Any disputes arising under these Terms shall be governed by Indian laws.

• Disputes will be resolved through arbitration in Coimbatore, Tamil Nadu, as per the Arbitration and Conciliation Act, 1996.